Last updated: September 29, 2026
We want you to be happy with Zyntra. This Refund Policy explains when and how you can get a refund for subscription licenses to the Zyntra gym management software for Windows bought on zyntra-technologies.com.
14-day refund guarantee: if you're not satisfied, you can ask for a full refund within 14 days of your first purchase of any subscription plan. No questions asked.
1. Who processes refunds
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles all refunds and returns. Refunds are issued to the original payment method used at checkout.
2. Eligibility
- New subscriptions: you can get a full refund if you ask within 14 days of your first payment, on both monthly and yearly plans.
- Renewals: you can get a refund for a renewal payment if you ask within 14 days of the renewal date.
- Yearly plans: after the 14-day window, you may ask for a prorated refund of the unused full months left in your yearly term. We will review these requests case by case.
- Duplicate or incorrect charges: these are always refunded in full, whenever you report them.
3. What happens to your license
Once a refund is issued, the software license for the refunded period is deactivated and the software will stop working on your computer(s). For a prorated refund on a yearly plan, the license stays active until the end of the last paid month that was not refunded. Free installation and setup are included with the subscription and do not reduce your refund.
4. Cancellations
You can cancel your subscription at any time. When you cancel, future renewals stop, and your license stays active until the end of your current billing period. Cancelling alone does not trigger a refund. If you want one, send a refund request as described below.
5. How to request a refund
- Email us at zyntratechnologies25@gmail.com with your account email and order number (you can find it in your Paddle receipt), or
- Contact Paddle directly through the link in your receipt email, or at paddle.net.
We aim to respond to all refund requests within 2 business days. Once a refund is approved, it is processed through Paddle and usually shows up on your statement within 5 to 10 business days, depending on your bank or payment provider.
6. Custom software projects
Custom development services and Enterprise or Gold Enterprise agreements are not sold through online checkout. Their payment and refund terms are set out in the proposal or contract for each project.
7. Chargebacks
If you have a billing problem, please contact us or Paddle before disputing a charge with your bank. We can usually resolve issues faster that way.
8. Contact
Zyntra Technologies
Email: zyntratechnologies25@gmail.com